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Complaints Procedure

Complaints Handling Procedure

It is the aim of M C Turner and Son Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved in a satisfactory time or way.

If you have a complaint:

If you have a complaint about any aspect of our service then M C Turner and Son would like to hear from you. You can contact us by telephone 01635 33133 or in writing and your complaint will be resolved by the appropriate person in the shortest possible as soon as possible. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the Mark Turner Managing Director.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either: email info@permonth.co.uk calling us on 01635 33133 or write to us at M C Turner and Son, The Office, Springfields, Newtown Common, Newbury, Berks.RG209DD

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet which can also downloaded from the FCA website.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address M C Turner and Son Ltd, The Office, Springfields, Newtown Common, Newbury, Berks.RG209DD

 

*3-7day Delivery subject to Availability, Financial Approval.

M C Turner and Son Ltd is a credit broker not a lender

M C Turner and Son Limited is authorised and regulated by the Financial Conduct Authority

M C Turner & Son Ltd. The Office. Newtown Common. Newbury. Newbury. RG209DD

VAT Reg No. 7931 294 527  l  Company Reg. No. 6574779 Consumer Credit License 653152
 

All pictures and/or photos and car descriptions on this site are for illustration and reference purposes only and are not necessarily the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. All prices correct at time of publication. E & OE.

Permonth.co.uk M C Turner & Son Ltd
The Office, Springfields,
Newbury, Berkshire,
RG20 9DD
info@permonth.co.uk
01635 550333

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Complaints Procedure   -   Commission Disclosure   -   Initial Disclosure Document   -   Treating Customers Fairly   -   Back to the top            © Per Month. Copyright 2015